Home Phone

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Q: What is a Digital Home Phone?

Digital home phones use VoIP (Voice over IP) technology to deliver telephone service over a MySignal.ca high-speed internet connection. MySignal.ca digital home phone service operates similarly to a traditional landline—calls are made by dialing a number and ended by hanging up the handset, with great sound quality. Digital phone service also includes 25+ convenient calling features in the price.

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Q:  Do landlines still exist?

Yes, but likely not for much longer. Major companies like Bell Canada have announced they are no longer maintaining copper lines and are phasing out landlines.

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Q: Is Digital Phone Service more expensive than landlines?

No, MySignal.ca Digital Phone Service is much more affordable, costing half the price for both the service and long distance

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Q: Does long distance cost more?

No, MySignal.ca long distance is much more affordable, and depending on the plan you choose, it could be included.

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Q: How does one place or receive a VoIP phone call?

With MySignal.ca, you use VoIP the same way you use a regular landline: by picking up the phone to answer it or dialing a number to place a call. On a mobile device, you can use a VoIP-enabled app to connect. And with a computer-based service, you can use a softphone to make or answer calls with a headset, complete with a microphone.

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Q: Can I call any phone or just VoIP phones?

Yes, with MySignal.ca digital home phone service, you can call any phone number in the world, whether that number is local, long-distance, mobile, or international. For your convenience, VoIP even allows you to talk to multiple users at once!

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Q: How is the voice clarity?

MySignal.ca digital home phone service is engineered to provide exceptional voice clarity, ensuring your conversations are clear and crisp. Our technology aims to deliver voice quality that meets or exceeds traditional landline phone service. You can expect a reliable and high-quality audio experience for all your calls.

 

Q: Do I need a computer to call?

No, you do not need a computer for phone-based VoIP services. However, you do need a MySignal.ca high-speed internet connection. You can also purchase a dedicated IP phone, but this is not necessary, as MySignal.ca offers an ATA (Analog Telephone Adapter) that can be connected to your existing phone.

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Q: What differences are there between making a local call and a long-distance call?

In terms of technology or how you dial the number, there are no differences. Call charges, however, vary from plan to plan. Rates for long-distance calls are usually quite low. Furthermore, many of our plans include long-distance—so the long-distance call is free!

 

Q: Does it come with 911?

Yes, our service includes "Enhanced 911" (E911) functionality, which provides emergency services with your location information when you dial 911. This feature is available for an additional $2.00 a month. E911 ensures that emergency responders can quickly and accurately locate you in case of an emergency.

 

Q: Can I keep my number?

Yes, keep your current number with MySignal.ca! You can transfer your existing phone number from your traditional phone provider and continue using it with our service.

 

Q: Can I take my number with me when I travel?

Yes, you can use your VoIP service wherever you travel, as long as you have a high-speed internet connection and either a VoIP phone adapter or a mobile app. Through any of these mediums, calling works just as if you were dialing from your home or business—without incurring additional charges.

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If you have any other questions that you think should be on our list, feel free to email us at sales@mysignal.ca