Helping you resolve an issue and or make a Complaint and the CCTS
Last updated: August 16, 2023
At MySignal.ca, we take pride in being 100% Canadian, supporting local businesses and creating jobs.
We value your feedback and want to provide the best experience possible. If you have any issues or complaints, please let us know. We appreciate your input!
Here are 3 simple steps to help you resolve any issues or complaints:
Step One:
If you notice any issues, reach out to us and share your concerns or complaints. Provide details: Give us as much information as possible to help us understand the issue. Let's work together: We'll do our best to address the problem and find a solution together. We're here to assist you every step of the way!
Let's work together to find a solution.
Helpful e-mails links:
Sales Solutions: sales@mysignal.ca
Techelp Solutions: techelp@mysignal.ca
Billing Solutions: billing@mysignal.ca or myaccount@mysignal.ca
Website Content or Advertising Solutions: marketing@mysignal.ca
Step Two:
Escalate to a Supervisor.
If you're still not satisfied with the solution after bringing it to our staff's attention, please escalate it to a supervisor. They will be happy to assist you in finding a resolution to your issue.
Step Three:
Escalate to the President & CEOs Office
After taking the first two steps, if you're still not happy with the solution, please escalate it to the President & CEO's office. They will conduct a thorough investigation into your issue and work towards finding a resolution.
If after following all three steps you're still not satisfied, you can then contact the CCTS.
Note: The CCTS requires you to complete the above three steps before contacting them; otherwise, they will refer you back to our company.
Commission for Complaints for Telecom-television Services (CCTS).
The CCTS is an independent agency that aims to resolve consumer complaints
regarding telecom and TV services, as well as small business complaints about
telecom services, for free. If you have a complaint about your telephone, wireless,
internet, or TV service, you should first attempt to resolve it directly with your
service provider. If you have already done so without reaching a satisfactory resolution,
the CCTS may be able to assist you.
To learn more about the CCTS, you may visit its website, at www.ccts-cprst.ca, or call toll-free: 1-888-221-1687.
